Refund policy

RETURN AND REFUND POLICY

At Big Richard Energy, we stand behind our products and want you to be satisfied with your purchase.

90-Day Guarantee

If you are not satisfied with your purchase, please contact us within 90 days of receiving your order at support@bigrichardenergy.co. Please include your name, order number, and the reason for your refund request.

Once your request is reviewed, our team will provide instructions regarding your return or refund. Refunds that are approved will be issued to the original payment method used for the purchase.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us at support@bigrichardenergy.co as soon as possible. Please include your order number and photos of the damaged or incorrect product when applicable so we can resolve the issue.

Returns

For health and safety reasons, certain opened or used products may not be eligible for physical return. Our team will review each request individually and provide instructions when a return is required.

Shipping charges are generally non-refundable unless the order was damaged, defective, incorrect, or otherwise determined to be eligible by Big Richard Energy.

Subscription Orders

Canceling a subscription prevents future recurring orders but does not automatically cancel or refund an order that has already been processed or shipped. Please refer to our Purchase Options Cancellation Policy for additional information.

Questions

For any questions regarding returns, refunds, damaged orders, or your purchase, please contact:

support@bigrichardenergy.co